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The asshole survival guide : how to deal with people who treat you like dirt

Being around assholes, whether at work or elsewhere, can damage performance and affect wellbeing: having one asshole in a team has been shown to reduce performance by 30 to 40%. And social media has only given rise to further incivility - 40% of people have experienced harassment online. But in "The Asshole Survival Guide", Stanford professor Robert Sutton offers practical advice on identifying and tackling any kind of asshole - based on research into groups from uncivil civil servants to French bus drivers, and 8,000 emails that he has received on asshole behaviour